Privacy Policy
Learn how Droppin collects, uses, and protects your data.
Last updated: February 2026
1. Introduction
LynxSphynx Co. ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Droppin mobile application ("App") and related services.
This Privacy Policy applies to all users of our Services, including Riders who book transportation services through our platform. By using the Services, you consent to the data practices described in this Privacy Policy.
For purposes of applicable data protection laws, LynxSphynx Co. is the data controller responsible for your personal data.
2. Information We Collect
We collect several types of information to provide and improve our Services:
**2.1 Information You Provide Directly**
• Account registration information (name, email address, phone number)
• Profile information (profile photo, address)
• Payment information (processed securely through Paystack)
• Booking preferences and history
• Reviews and ratings you submit
**2.2 Information Collected Automatically**
• Device information (device type, operating system, unique device identifiers)
• Log information (access times, pages viewed, IP address)
• Location information (with your permission, for showing nearby trips and tracking your booked trips)
**2.3 Information from Third Parties**
• Payment verification from Paystack
• Identity verification services (for Drivers)
• Social media information (if you choose to sign in with Google)
3. How We Use Your Information
We use the information we collect for the following purposes:
**3.1 Providing Services**
• Creating and managing your account
• Processing bookings and payments
• Facilitating communication between Riders and Drivers
• Showing you available trips
• Sending booking confirmations and trip updates
• Enabling real-time trip tracking
**3.2 Improving Our Services**
• Analyzing usage patterns to enhance user experience
• Developing new features and functionality
• Conducting research and analytics
• Testing and troubleshooting
**3.3 Safety and Security**
• Verifying user identity and preventing fraud
• Investigating and addressing security incidents
• Enforcing our Terms of Service
• Ensuring safe transportation experiences
**3.4 Communications**
• Sending service-related notifications (booking confirmations, trip updates)
• Providing customer support
• Sending promotional communications (with your consent)
• Important announcements about our Services
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
**4.1 With Other Users**
When you book a trip, Drivers can see:
• Your name and contact information
• Your booking details
• Your profile photo (if provided)
After your trip, your review and rating may be visible to other users.
**4.2 With Service Providers**
We share information with third-party service providers who perform services on our behalf:
• Payment processing (Paystack)
• Cloud hosting and storage
• Analytics and performance monitoring
• Customer support tools
• Communication services (SMS, email)
**4.3 For Legal and Safety Reasons**
We may disclose your information if required to:
• Comply with legal obligations
• Respond to lawful requests from public authorities
• Protect the rights, property, or safety of LynxSphynx Co., our users, or others
• Investigate potential violations of our Terms
**4.4 Business Transfers**
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
**4.5 With Your Consent**
We may share your information for other purposes with your explicit consent.
5. Data Retention
We retain your personal information for as long as necessary to:
• Provide our Services to you
• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Maintain safety and security records
**Retention Periods:**
• Account information: Retained while your account is active, plus 3 years after closure
• Trip/booking records: 7 years for financial and legal compliance
• Location data: 30 days (for trip tracking purposes)
• Communication records: 2 years
You may request deletion of your account and personal data as described in Section 7.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection
• Access controls limiting who can view personal data
**Payment Security**
All payment information is processed by Paystack, a PCI-DSS compliant payment processor. We do not store your full payment card details on our servers.
**Your Responsibilities**
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You have certain rights regarding your personal information:
**7.1 Access and Portability**
You may request a copy of the personal information we hold about you.
**7.2 Correction**
You may update or correct inaccurate information through your account settings or by contacting us.
**7.3 Deletion**
You may request deletion of your account and personal information, subject to certain exceptions (legal requirements, ongoing disputes, etc.).
**7.4 Opt-Out Options**
• **Marketing Communications:** You can opt out of promotional emails by clicking "unsubscribe" or adjusting your notification settings.
• **Location Services:** You can disable location permissions in your device settings, though this may limit certain features.
• **Push Notifications:** You can disable push notifications in your device settings.
**7.5 Account Closure**
You may close your account at any time through the App settings or by contacting support@droppin.website.
To exercise any of these rights, please contact us at legal@droppin.website. We will respond to your request within 30 days.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@droppin.website.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana where our service providers are located. These countries may have different data protection laws than Ghana.
When we transfer your information internationally, we take steps to ensure appropriate safeguards are in place, including:
• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipients are bound by confidentiality obligations
• Implementing appropriate technical and organizational security measures
By using our Services, you consent to the transfer of your information to countries outside Ghana.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
**Third-Party Services We Use:**
• Paystack (payment processing)
• Google Services (authentication, maps)
• Cloud service providers (data hosting)
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we make material changes:
• We will notify you through the App or via email
• We will update the "Last Updated" date at the bottom of this policy
• For significant changes, we may request your explicit consent
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
**Data Protection Contact**
LynxSphynx Co.
585 Royal Gate Street, Ashaiman, Ghana
Email: legal@droppin.website
Support: support@droppin.website
We will respond to your inquiry within 30 days.
Last Updated: February 2026